Privacy Policy
Thank you for trusting Diet World in the Kingdom of Saudi Arabia.
Diet World, operated by International Specialized Food Company, is committed to protecting and respecting the privacy of our customers. In order to provide our services, we may collect and process certain personal data from you. We apply the highest standards and practices of privacy protection. This Privacy Policy explains the types of data we collect, how we process it, how we use it, and under what circumstances we may disclose it.
By visiting, using, or requesting our services through our website or mobile application, you expressly agree to this Privacy Policy and consent to the collection and processing of your data in accordance with the terms stated herein.
We encourage you to read this policy carefully.
1. Definitions
In this policy, unless the context requires otherwise, the following terms shall have the meanings set forth below:
“International Specialized Food Company” or “Diet World” or “we” or “us”: Refers to the website/application Diet World in the Kingdom of Saudi Arabia.
“User” or “you”: Any person who visits, uses, or registers on our website, or enters into this agreement with us, whether as a customer or otherwise.
“Customer”: Any natural or legal person (company, organization, or other entity) that purchases a subscription or service from our website or application and agrees to our terms and conditions.
“Services”: Monthly and weekly meal subscriptions, product sales, and other services offered through our website or social media accounts.
“Advertisement”: Any promotional content provided to the customer through Diet World’s advertising channels.
“Policy”: Refers to this Privacy Policy document.
“Data”: All information collected from the user during registration, while using the website/application, while ordering services, or at any time, including transaction data, content, device information, and communications with us.
2. Data We Collect
We may collect and process the following types of data:
Account registration data: Full name, username, email address, mobile number, and any additional documents we may require.
Order details: Order type, date, price, customer information, and delivery schedules.
Content provided by the customer: For use in advertisements or promotions.
Payment information: Payment data processed through secure payment gateways (Mada, Visa, MasterCard, Apple Pay, STC Pay, Tabby, Tamara).
Cancellation/return data: Information regarding order cancellations or returns.
Personal information provided during customer service interactions.
Promotional and subscription data: Information provided to benefit from our offers and packages.
Issue reporting data: Details provided when reporting a problem.
Automatically collected data: Links visited, visit times and locations, IP address, device details, and other non-identifiable information.
3. How We Use Your Data
We are committed to protecting your privacy and will use your data for the following purposes:
To enable you to register and benefit from our services.
To improve and develop our services continuously.
To verify your contact information.
To process payments and refunds.
To respond to your inquiries, complaints, and feedback.
To process your survey responses.
For purposes disclosed at the time you provide your information, with your consent.
4. Data Disclosure
We may share your personal data with:
Our employees, branches, and affiliated designers/service providers, only as necessary to provide our services.
Public authorities, if required by law, court order, or government request.
For work-related purposes, we may use non-confidential portions of communications with customers.
5. Policy Updates
We reserve the right to update this policy at any time. Updates will be posted on our website or sent via email. Your continued use of our services after updates indicates your agreement to the changes.
6. Contact Us
If you have any questions regarding this Privacy Policy, please contact us:
📧 Info@isfc.com.sa
📞 920020042